Effective Date: 1 Dec 2024

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At Pure Peak, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with us. We are committed to safeguarding your data and ensuring your experience with us is secure and transparent.

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What information do we collect?

1. Personal Information
   When you shop with us or create an account, we may collect:

   1. Name​

   2. Email address

   3. Phone number

   4. Billing and shipping address

   5. Payment details (processed securely via third-party providers).

2. Usage Data​​
   To enhance your experience, we may collect data about how you interact with our website, including:

   1. ​IP address

   2. Browser type and version

   3. Pages visited, time spent on pages, and referring URLs.

3. Cookies and Tracking Technologies
   We use cookies to:​

   1. Remember your preferences​

   2. Track website performance

   3. Personalize your experience

   4. Analyze traffic for improvements.

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Cookies help us provide a seamless shopping experience. You can manage your cookie preferences via your browser settings. Note that disabling cookies may affect certain website features.

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How do we use your information?

We use the information we collect to:

1. Process and fulfill your orders.

2. Communicate order updates and respond to inquiries

3. Send marketing emails (only if you’ve opted in).

4. Improve website functionality and user experience.

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How do we share your information?

We only share your data in the following situations:

1. Trusted Service Providers: Such as payment processors, shipping companies, or analytics platforms

2. Legal Compliance: To meet legal obligations or respond to lawful government requests.

 

We do not sell your personal information to third parties.

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How do we protect your data?

We are committed to safeguarding your personal information by implementing secure practices and systems. Our website uses HTTPS encryption to protect data during transmission and employs reliable third-party payment processors that are PCI DSS-compliant for secure payment transactions.

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Customer data is stored on secure servers with limited access, and we continuously monitor our systems to address potential security threats. By using encrypted connections and strict access controls, we ensure your information is handled responsibly.

If you have concerns about the security of your data, please contact us at info@purepeak.co.za.

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Your rights

You have the following rights regarding your personal data:

1. Access: Request details of the information we hold about you.

2. Correction: Update or correct your personal information.

3. Deletion: Request the deletion of your data (subject to legal and business requirements).

4. Marketing Preferences: Opt-out of receiving promotional emails at any time by clicking "unsubscribe" in the email or contacting us directly. 

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Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be available on this page with a revised effective date.

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Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: info@purepeak.co.za